Expert Retail (process ventes, promotions)

Context

Being accountable of promo business continuity after go-live, including promo tool, promo processes and usage of data provided by the tool to external applications (Sales force, logistics, sales forecast)

Mission

• Take an organization-wide view of the promotion end to end processes, including other satellite applications and business implications
• Be the single point of contact of Project team (internal & external) about business topics
• Matrix management of sales operations team and Key users during all project phases
• Be constantly in contact with involved business teams to ensure process as they are managed in the tool fit their needs
• Understand and defend business needs, being flexible enough to propose efficient solutions.
• Identify external impacts in coordination with internal & external teams (data, process, change)
• Create and update documentation about all promo processes & training documents
• Alert management in advance if project derails from a business perspective (quality of deliverables, testing timing…)
• Share project milestones with key users and stakeholders under a business angle
• Go-live support, training of key users & final users
• Give support to secure post go-live hypercare period and monitor tool acceptance level

Profile

• Mandatory knowledge of French Trade promo processes & mechanics
• Mandatory experience in a Category Planning or Key Account team in France
• Project management skills, pragmatism, pressure resistance
• Agility in complex, global & matricial organizations
• Relationship skills : Relational ease, pragmatism, being both business oriented and able to take into account technical constraints + enough authority to challenge both internal & external parties
• Business acumen
• French mother tongue
• Very good English level
• Affinity with business topics & Information Systems / sales tools environment